Manage order

The Orders page allows you to manage and track all customer order that including your preorder campaign items.

Overview

On this page, you can:

• View all orders in one place.

• Filter orders by payment status, fulfillment status, and refunds.

• See order details such as order number, customer email, payment status, ...

Manage order dashboard

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Order Filters

You can use the tabs at the top to quickly filter orders:

• All – Displays every order regardless of payment or fulfillment status.

• Paid – Fully paid orders.

• Unpaid – Orders awaiting payment.

• Partial payment – Orders where customers have paid a deposit but not the full amount.

• Refund – Orders that have been refunded.

• Fulfillment – Orders that are fulfilled.

• Unfulfillment – Orders that have not been fulfilled yet.

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Payment Status

• Paid – Full payment received.

• Unpaid – Payment not received yet.

• Partially paid – A deposit has been received, and the remaining balance will be collected later.

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Fulfillment Status

• Fulfilled – Order items have been shipped or delivered.

• Unfulfilled – Order items are pending shipment.

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Tips for Managing Orders

• Use the Partial payment filter to track which preorder customers still need to complete payment.

• Always check Unfulfilled orders regularly to ensure timely shipment.

• You can click on an order number to view full details, update status, or manage payments.